Shipping & Claims Policy

MEHWER® supplies Himalayan Catnip to domestic and international buyers, subject to order quantity, destination, regulatory requirements and agreed commercial terms.

Order Processing

Orders are processed after:

  • Product grade, quantity and packaging are confirmed
  • Commercial terms are accepted
  • Required payment is received
  • Export and destination-country requirements are reviewed

Standard lead time is generally 2–4 weeks after order confirmation. Custom processing, privatelabel packaging, laboratory testing or large-volume orders may require additional time. The confirmed lead time will be stated in the Proforma Invoice or Sales Contract.

Shipping Methods

Depending on quantity, urgency and destination, orders may be shipped by:

  • Express courier
  • Air freight
  • Sea freight
  • Road transport within India
  • Multimodal freight

The most suitable shipping method will be agreed with the buyer before dispatch.

Incoterms

International shipments are supplied under mutually agreed Incoterms® 2020, including EXW, FCA, FOB, CFR, CIF, CPT, CIP, DAP or other appropriate terms.

Transfer of cost, risk, insurance responsibility and import-clearance obligations will be governed by the Incoterm stated in the Proforma Invoice, Commercial Invoice or Sales Contract.

Shipping Charges

Freight, insurance, customs clearance, duties, taxes, port charges, inspection costs and destination handling charges are not included unless specifically stated in the quotation.

Any freight estimate provided before booking is provisional and may change according to carrier rates, fuel surcharges, shipment dimensions or destination charges.

Export Documentation

Documents may include, as applicable:

  • Commercial Invoice
  • Packing List
  • Certificate of Analysis
  • Certificate of Origin
  • Phytosanitary Certificate
  • Fumigation Certificate
  • Material Safety Data or Safety Data Summary
  • Bill of Lading or Air Waybill
  • Insurance Certificate
  • Other mutually agreed documents

Additional certificates, legalization, inspection or destination-specific documentation may involve extra cost and processing time.

Import Compliance

The buyer is responsible for confirming that catnip and its packaging may legally be imported, marketed and used in the destination country.

MEHWER® may assist with available product information and documentation, but does not guarantee import clearance. Any permit, registration, customs approval or destination-country compliance requirement must be confirmed before shipment.

Inspection Before Dispatch

Buyers may request pre-shipment inspection, third-party testing or independent verification. Associated costs are borne by the buyer unless otherwise agreed in writing.

Delivery Delays

Estimated dispatch and transit times are not guaranteed. MEHWER® is not liable for delays caused by carriers, customs authorities, port congestion, inspections, weather, force majeure, regulatory holds or circumstances outside its reasonable control.

Receipt of Shipment

The buyer must inspect the shipment immediately upon delivery. Visible damage, shortage, tampering or wet packaging should be recorded on the carrier’s delivery document and supported by photographs before the shipment is accepted.

Goods should be stored immediately under the storage conditions stated on the label, specification sheet or Certificate of Analysis.

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