At MEHWER® Catnip, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you. It applies to customers in India and internationally, subject to applicable local privacy and data-protection laws.

1. Business Information

MEHWER® Catnip
11-mehwer House Noorani Colony I. G Road., Srinagar, Jammu & Kashmir, India – 190014
Email: info@mehwergroup.com
Phone: +91 9906458225

For privacy-related questions or requests, you can contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide directly

• Full name
• Billing and shipping address
• Email address
• Telephone/mobile number
• Order and purchase information
• Payment-related information necessary to process your order
• Customer-service communications
• Information you provide when requesting a return, refund, replacement, or other support

We do not need your payment card number or banking credentials to provide customer support if those details are already securely processed by a third-party payment provider.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Approximate location derived from technical information
• Referring website
• Date and time of website activity
• Cookies and similar technologies

3. How We Use Your Information

We may use personal information to:

• Process and fulfill orders.
• Deliver products to you.
• Process payments through applicable payment providers.
• Provide customer service.
• Respond to questions and requests.
• Process returns, refunds, replacements, and complaints.
• Prevent fraud, abuse, and unauthorized transactions.
• Maintain and improve our website and services.
• Communicate with you about your orders.
• Send promotional communications where permitted by applicable law and where required, with your consent.
• Comply with legal, tax, accounting, regulatory, and law-enforcement requirements.
• Protect our business, customers, website, and legal rights.

4. Payments

Payments may be processed by third-party payment providers.

When you make a payment, your payment information may be handled directly by the applicable payment processor under its own privacy policy and security practices.

MEHWER® does not intentionally store complete payment-card details such as your full card number, CVV, or payment PIN unless such storage is specifically required and lawfully supported by the payment system we use.

5. Shipping and Delivery

To fulfill an order, we may provide necessary information such as your name, telephone number, and shipping address to shipping companies, courier services, logistics providers, postal services, customs authorities, or other delivery partners.

For international orders, information may also be provided to customs or government authorities where required for import, export, tax, or regulatory purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember preferences.
• Understand website traffic and usage.
• Improve website performance.
• Support security and fraud prevention.
• Measure marketing effectiveness.
• Provide relevant advertising where applicable.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

7. Sharing Personal Information

We do not sell your personal information as a standalone product.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Payment processors.
• Courier and shipping companies.
• Website hosting and technology providers.
• Analytics and security providers.
• Marketing or communication service providers, where applicable.
• Professional advisers such as accountants, lawyers, or insurers.
• Government, regulatory, customs, or law-enforcement authorities when legally required.
• Parties involved in a business transfer, merger, acquisition, restructuring, or sale of assets.

Third parties may process information according to their own privacy policies and applicable legal obligations.

8. International Data Transfers

Because we may sell products to customers worldwide and may use service providers located in different countries, your information may be transferred to or processed in a country other than the country where you live.

Where required by applicable law, we will take reasonable measures to ensure that international transfers of personal information are subject to appropriate safeguards.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should also take reasonable precautions to protect your account, device, and login information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling and documenting orders.
• Providing customer support.
• Managing returns and refunds.
• Maintaining financial and tax records.
• Resolving disputes.
• Preventing fraud.
• Complying with legal and regulatory obligations.
• Enforcing agreements and protecting legal rights.

Retention periods may vary depending on the type of information and applicable law.

11. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of certain information.
• Requesting restriction of certain processing.
• Objecting to certain processing.
• Requesting a copy of certain information in a portable format.
• Withdrawing consent where processing is based on consent.
• Opting out of certain marketing communications.
• Making a privacy complaint to an applicable data-protection authority.

These rights are subject to applicable legal limitations and exceptions.

12. Marketing Communications

If we send promotional emails or messages, you may unsubscribe using the available unsubscribe option or by contacting us.

Even if you opt out of promotional communications, we may still send necessary transactional communications relating to your orders, payments, deliveries, returns, refunds, or customer-service requests.

13. Children’s Privacy

Our website and products are not intentionally directed toward children for the purpose of collecting their personal information.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms, advertising services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

15. Fraud and Legal Compliance

We may collect, use, preserve, or disclose information when reasonably necessary to:

• Detect or investigate suspected fraud.
• Prevent unauthorized transactions.
• Protect customers or other individuals.
• Respond to lawful government requests.
• Comply with applicable laws and regulations.
• Establish, exercise, or defend legal claims.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or legal requirements.

The updated version will be posted on our website with a revised effective date. Your continued use of our services after an update will be subject to the updated policy to the extent permitted by applicable law.

17. Contact Us

For questions, privacy requests, complaints, or concerns regarding this Privacy Policy, contact:

MEHWER® Catnip
Address: 11-mehwer House Noorani Colony I. G Road., Srinagar, Jammu & Kashmir, India – 190014
Email: info@mehwergroup.com
Phone: +91 9906458225

We will review privacy requests and respond within the period required by applicable law.

MEHWER® Catnip
Anantnag, Jammu and Kashmir, India – 192101